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FAQ

If you do not see the answer to your question, please contact us!

• How do I place an order?
• Which payment methods do you accept?
• Do you accept custom orders?
• What is the most popular color?
• Where do you get your product ideas?
• I own a country gift shop. How do I become a dealer?
• I live in the Houston area. Can I come to your shop to purchase?
• How much is sales tax?
• How much do you charge for shipping?
• Do you ship overseas?
• Do you use solid woods in your construction or a composite or ply? (from a dealer in Texas)
• What if I need to cancel my order?
• What if I need to return my product?
• What do I do if my order is received damaged or an item is missing from my shipment?
• How well does the finish hold up to water rings?

How do I place an order? TOP

1.  Visit one of our many authorized dealers. 

2.  If you do not have an authorized dealer in your area, the most secure ordering method is to use our online shopping cart. 

3.  If you prefer to speak with a human, call Shaka Studios toll-free during normal business hours:  888-973-4722.

Which payment methods do you accept? TOP

Shaka Studios accepts American Express, Discover, MasterCard, Visa, Googlecheckout and PayPal. PayPal users may also pay with Diner cards or bank draft via the PayPal interface.

Do you accept custom orders? TOP
All merchandise inquiries are welcomed.  Some of our best "new" products come from customer requests.  We can not accept all custom orders, but we will be happy to discuss your needs.

What is the most popular color? TOP
Our top selling color is XJ - black on java, followed by RX - red on black and XRX - black on red on black.

Where do you get your product ideas? TOP
Our dealers provide us with most of our product ideas.  We also find inspiration by visiting museums and thumbing through antique primers and old magazines.

I own a country gift shop. How do I become a dealer? TOP

At this time, we are not accepting new wholesale dealers.

I live in the Houston area. Can I come to your shop to purchase? TOP

How much is sales tax? TOP

The City of New Waverly and the State of Texas requires that  8.25% sales tax be added to all orders shipped within the state of Texas.

Orders shipped to states other than Texas do not incur this Sales Tax.

How much do you charge for shipping? TOP

Shipping rates to destinations in the Continental U.S.A. are as follows:

• orders up to $999.99, shipping is an additional 22%.
• orders of $1000 or more, shipping is free.

• orders up to $499.99, shipping is an additional 32%
• orders from $500 to $2499.99, shipping is an additional 28%
• orders of $2500 or more, shipping is an additional 25%

UPS and FedEx Ground can not handle furniture shipments.  We use freight carriers to deliver most orders.  Freight delivery is to your driveway and you will need to be home to accept delivery.

In addtion to normal freight charges, the following fees may be assessed by the freight carrier and are the responsiblity of the consignee (customer):

Guaranteed Delivery - An additional 20% of the actual freight charges billed by the carrier.  This is not the same as the freight fee schedule above.  In most cases, actual freight charges are more.

Storage Fees - $40/day for each day you do not accept delivery of your freight.

Inside Delivery - Minimum $50.  For shipments over 1000 pounds, add $5 per 100 pounds.  Inside delivery simply means the carrier will move the freight from your driveway to the inside of your door.  They will not unpack your shipment, nor haul away any packing materials.

Do you ship overseas? TOP

Please contact us to discuss your international order.

Do you use solid woods in your construction or a composite or ply? (from a dealer in Texas) TOP
We use solid pine, solid fir, and furniture grade veneers. We NEVER use MDF or any other form of particle board. We do not take short cuts in construction. If it looks like a raised panel door... Guess what? It is. We use solid planks on the backs of our casegoods, NEVER 1/4" plywood or pressboard. Our dovetails are tight and NEVER require pins.  We recently had the opportunity to examine furniture made by other manufacturers with a "similar" look. We are quite confident that our quality and finish far exceed our competition.

What if I need to cancel my order? TOP
All cancellations are subject to a 20% Service Charge (5) five days after the order date.  Our product is made to order.

What if I need to return my product? TOP
All Sales Are Final. Each piece is handcrafted to order. We cannot accept returns except in the cases of damage or error in order processing. If there should be a discrepancy with your order, contact us for return authorization, if necessary. All returns must be requested within (5) days of receipt of merchandise and must be returned in the original box to prevent damage upon return. Customer is responsible for all freight charges and a 20% restocking fee for all returned merchandise.

What do I do if my order is received damaged or an item is missing from my shipment? TOP
Damages and shortages must be reported within 5 days of receipt of merchandise. Every piece is thoroughly checked and carefully packed before shipping. All goods are shipped insured. Upon receipt, the carrier assumes full responsibility for safe arrival of the merchandise. Should the package or any portion be damaged apparent or otherwise, a claim must be filed with the carrier. Apparent Loss or Damage must be noted on the Freight Form and signed by the driver. Failure to do so will result in refusal of the carrier to honor any and all claims. The carrier will have the necessary forms for filing. When damage is non apparent until the merchandise is unpacked, a claim for concealed damage must be filed. Upon discovery, a phone request must be made to the carrier for inspection. The carrier is responsible for concealed damage and upon request, will furnish the necessary forms. Pending claims for damaged merchandise are not valid reasons for withholding payment. Damage due to packing error will be replaced or repaired at our discretion. Shortages will be replaced with like goods.

How well does the finish hold up to water rings? TOP

Our finish holds up very well to water marks. At our house we don't used coasters.  Ocassionally a hot mug of coffee or tea may leave a steam mark.  Steam will get under almost any finish.  But, it should be able to dissipate with a hair drier if caught quickly.