FAQ

If you do not see the answer to your question, please contact us!

How do I place an order? TOP

1. Visit one of our many authorized dealers.

2. If you do not have an authorized dealer in your area, the most secure ordering method is to use our online shopping cart.

3. If you prefer to speak with a human, call Shaka Studios toll-free during normal business hours: 888-973-4722.

Which payment methods do you accept? TOP

Shaka Studios accepts American Express, Discover, MasterCard, Visa, Googlecheckout and PayPal. PayPal users may also pay with Diner cards or bank draft via the PayPal interface.

There are two payment buttons in our shopping cart. The first button says "Go To Payments." You want to click "Go To Payments" if you wish to pay via American Express, Discover, MasterCard, Visa or PayPal. If you'd prefer to use your Googlecheckout account, then click on the "GoogleCheckout" button.

Do you accept custom orders? TOP
All merchandise inquiries are welcomed. Some of our best "new" products come from customer requests. We can not accept all custom orders, but we will be happy to discuss your needs.

What is the most popular color? TOP
Our top selling color is XJ - black on java, followed by RX - red on black and XRX - black on red on black.

Where do you get your product ideas? TOP
Our dealers provide us with most of our product ideas. We also find inspiration by visiting museums and thumbing through antique primers and old magazines.

I own a country gift shop. How do I become a dealer? TOP

At this time, we are not accepting new wholesale dealers.

I live in the Houston area. Can I come to your shop to purchase? TOP

Shaka Studios is located in New Waverly, Texas, approximately 60 miles north of Houston.

Each of our furniture products is made to order. We do not stock inventory so we do not have a showroom. Please shop our web catalog to view our products.

You are welcome to schedule an appointment to visit our studio to view products that are in process or ready to ship to their new owners. Local clients are also welcome to pick up their orders from our studio to avoid shipping charges. Please let us know when placing your order that you would like this option.

How much is sales tax? TOP

The City of New Waverly and the State of Texas requires that 8.25% sales tax be added to all orders shipped within the state of Texas.

Orders shipped to states other than Texas do not incur this Sales Tax.

How much do you charge for shipping? TOP

View shipping information here: http://www.pegrack.com/pages/shipping.php

Do you ship overseas? TOP

Please contact us to discuss your international order.

Do you use solid woods in your construction or a composite or ply? (from a dealer in Texas) TOP
We use solid pine, solid fir, and furniture grade veneers. We NEVER use MDF or any other form of particle board. We do not take short cuts in construction. If it looks like a raised panel door... Guess what? It is. We use solid planks on the backs of our casegoods, NEVER 1/4" plywood or pressboard. Our dovetails are tight and NEVER require pins. We recently had the opportunity to examine furniture made by other manufacturers with a "similar" look. We are quite confident that our quality and finish far exceed our competition.

What if I need to cancel my order? TOP
All cancellations are subject to a 20% Service Charge (5) five days after the order date. Our product is made to order.

What if I need to return my product? TOP
All Sales Are Final. Each piece is handcrafted to order. We cannot accept returns except in the cases of damage or error in order processing. If there should be a discrepancy with your order, contact us for return authorization, if necessary. All returns must be requested within (5) days of receipt of merchandise and must be returned in the original box to prevent damage upon return. Customer is responsible for all freight charges and a 20% restocking fee for all returned merchandise.

What do I do if my order is received damaged or an item is missing from my shipment? TOP
Damages and shortages must be reported within 5 days of receipt of merchandise. Every piece is thoroughly checked and carefully packed before shipping. All goods are shipped insured. Upon receipt, the carrier assumes full responsibility for safe arrival of the merchandise. Should the package or any portion be damaged apparent or otherwise, a claim must be filed with the carrier. Apparent Loss or Damage must be noted on the Freight Form and signed by the driver. Failure to do so will result in refusal of the carrier to honor any and all claims. The carrier will have the necessary forms for filing. When damage is non apparent until the merchandise is unpacked, a claim for concealed damage must be filed. Upon discovery, a phone request must be made to the carrier for inspection. The carrier is responsible for concealed damage and upon request, will furnish the necessary forms. Pending claims for damaged merchandise are not valid reasons for withholding payment. Damage due to packing error will be replaced or repaired at our discretion. Shortages will be replaced with like goods.

How well does the finish hold up to water rings? TOP

Our finish holds up very well to water marks. At our house we don't used coasters. Ocassionally a hot mug of coffee or tea may leave a steam mark. Steam will get under almost any finish. But, it should be able to dissipate with a hair drier if caught quickly.